A £1.50 deposit is required to secure your treatment booking through our app. Bookings made through JCosmetics will require a £30 deposit. This deposit is taken at the time of booking and will secure your appointment for the requested treatment. This deposit is redeemable against the cost of your treatment along with the above consultation fee. In the event that an appointment is cancelled deposits are refundable unless they are within 72 hours of the appointment slot.
Failure to attend your appointment or if cancellation is made in a time less than 72 hours prior to your appointment your account will be charge £30, unless this has been paid upfront.
Appointments are confirmed by us via email once the deposit has been paid. If a deposit has not been received we reserve the right to cancel your appointment.
The cancellation policy is in place as a courtesy to both our practitioner and other clients. Giving notice will enable us to re-schedule your treatment to a more convenient time and also allows us to free up time for other clients waiting to book their appointment.
We request 72 hours notice for the cancellation of any appointment.
Failure to give at least 72 hours notice for Consultations or Treatments will result in a forfeit of your deposit. Late arrival resulting in your treatment being cancelled or re-booked and will also result in forfeit of your deposit.
Treatments cancelled, with less than 72 hours notice, that are part of a course of treatments will automatically be deducted from the course total.
How Can I Cancel or Re-arrange My Appointment?
You can cancel or re arrange any appointment through the app, or by contacting JCosmetics in whichever form you appointment was made. It is your responsibility to ensure we have acknowledged your alteration and this will be confirmed by an email from our system with your new appointment slot, if this email is not received then you must take it that we have not received your request and a further call must be made until confirmation is received.
Please be advised we require a minimum notice of 72 hours to cancel a Consultation or Treatment.
Our Refund Policy
- We will refund or swap any unopened products returned to us in a saleable condition with an original receipt, and returned within 30 days from purchase
- Unfortunately opened products cannot be refunded.
Treatments and Packages:
- Deposits are refundable if a cancelation of the appointment is made more than 72 hours prior to your appointment.
- Refunds will be offered in full on deposits made for consultations that do not transpire into a treatment.
- All services have a 7 day cooling off period in which a full refund will be issued unless the treatment or course has commenced in any way or form.
- Treatments or courses which have taken place or an element of the course has taken place cannot be refunded.
- We cannot refund any part of a package or course that has already commenced.
- We do not offer refunds on special offers that have fallen out of the offer period.
The only exception to this policy is a serious or long term illness that contra-indicates the treatment, confirmed by a medical certificate.
All courses of treatments and gift vouchers must be completed within 12 months of the date of purchase.
Consultation Forms & Medical Questionnaires
All our treatments require us to hold information regarding our client’s personal details along with medical information, we carry this out with the utmost care and endeavour for this information to only be used internally. No information will ever be sold to third parties.
As part of your treatment you will be required to complete a medical questionnaire in which we will ask questions about past conditions. It is your responsibility to disclose all information required and JCosmetics will not be held responsible for anything not disclosed.
Changes to your medical status must be relayed to a member of the JCosmetics team before any further treatments are carried out.
We always welcome and appreciate feedback from all of our clients, whether this is positive or negative as it allows us to improve our service to you. We would love to hear what you think about Jcosmetics
Please feel free to email us your thoughts to info firstname.lastname@example.org.
The Complaints Procedure
We aim to exceed all our clients expectations and provide them a first class service and enjoyable experience. However we recognise that sometimes things go wrong.
The quickest and most effective way of resolving any problem is to contact us either by telephone or email. We will listen carefully to your concerns and do what we can to correct any problems and provide a suitable solution.
Please expect a response within the first seven working days after submitting your complaint to us.
After Care & Guarantees
On acceptance of the treatment in conjunction with these terms and conditions you as the client are committing to agree to follow the aftercare instructions for the treatment you are having
These after care instructions will be explained to you during the treatment and a copy of these can be made available to you upon request.
Due to the nature of the treatments we perform although all our treatments are scientifically proven we cannot guarantee results.
The results shown from before and after pictures, and discussed are based on real clients and are typical however the results are not guaranteed. Results will vary from person to person, due to lifestyle and individual factors.
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties.